Thank you for choosing Garfield Mills Inc. We value your business and strive to provide you with the best products and services. We understand that circumstances may change, and you may need to cancel or make changes to your order. However, please note that once a deposit is taken, we do not offer refunds.

Here are the details of our refund policy:

1. Deposit: Upon placing an order with Garfield Mills Inc, a deposit is required to secure your purchase or service. This deposit is non-refundable.

2. Order Cancellation: If you decide to cancel your order after making a deposit, please be aware that the deposit amount will not be refunded. This policy is in place to cover any costs incurred by Garfield Mills Inc in relation to your order, including materials, labor, and administrative expenses.

3. Order Modification: If you wish to make changes to your order after placing a deposit, please contact our customer service team as soon as possible. While we will make every effort to accommodate your request, please note that any modifications may be subject to additional costs or fees. These costs will be communicated to you before proceeding with the changes.

4. Exceptional Circumstances: In rare cases where Garfield Mills Inc is unable to fulfill the order due to unforeseen circumstances, we will work with you to find a satisfactory resolution. This may include rescheduling the order or offering an alternative solution. In such cases, the deposit will be refunded in full.

Please carefully consider your purchase decision before placing a deposit with Garfield Mills Inc. We are committed to providing excellent products and services, and our no-refund policy after a deposit is taken is in place to ensure the smooth execution of your order. If you have any questions or concerns about this policy, please feel free to contact our customer service team for clarification.

By placing a deposit with Garfield Mills Inc, you acknowledge and agree to the terms and conditions outlined in this refund policy.

We understand that timing is crucial when it comes to commemorating special individuals, and we want to provide you with accurate information about our monument delivery timelines.

Due to the ongoing global pandemic, we want to inform our valued customers that the production and delivery of monuments are currently experiencing delays. While we strive to fulfill orders as quickly as possible, we kindly ask for your understanding and patience during these challenging times.

Under normal circumstances, the average delivery time for a monument from the date of order placement to arrival at your desired location is approximately 4-6 months. This duration includes various stages such as design approval, material selection, crafting, and shipping. However, please note that these timelines are subject to change based on factors beyond our control, we strive to keep a steady order of inventory in popular colors and sizes so that we can try to decrease these timelines.

1. Consultation: Our journey begins with a consultation, either in person or virtually, where we listen to your ideas, preferences, and requirements. Understanding your vision allows us to create a monument that truly reflects your loved one's unique story.

2. Design and Customization: Our skilled team of designers will collaborate with you to bring your vision to life. We will create a custom design that captures the essence of your loved one, incorporating elements such as personalized inscriptions, symbols, and artwork. We offer a wide range of materials, including granite, marble, and bronze, allowing you to choose the perfect medium for your monument.

3. Approval and Modifications: Once the initial design is complete, we will present it to you for approval. We encourage open communication and offer the opportunity for modifications to ensure that the final design fully meets your expectations. Your satisfaction is our utmost priority.

4. Production: Once the design is finalized, our skilled craftsmen will begin the production process. With meticulous attention to detail, they will transform the chosen material into a lasting tribute. Our state-of-the-art facilities and cutting-edge technology ensure precision and quality in every step of the production process.

5. Delivery and Installation: After the monument is completed, we will coordinate the delivery and installation according to your preferences. Our professional team will ensure that the monument is securely and respectfully placed at the desired location, whether it be a cemetery, memorial garden, or any other designated site.

6. Customer Support: At Garfield Mills Inc, our commitment to exceptional customer service extends beyond the completion of your monument. We are always available to address any questions or concerns you may have, even after the installation. Our dedicated team is here to provide ongoing support and assistance throughout the entire process.

We understand that creating a monument is a deeply personal and emotional experience. At Garfield Mills Inc, we strive to make this process as smooth and meaningful as possible, ensuring that your loved one's memory is honored with the utmost care and respect.

Thank you for choosing Garfield Mills Inc for your monument needs. We look forward to helping you create a lasting tribute that celebrates the life and legacy of your loved one

Each cemetery operates under its distinct set of rules and regulations, and often, people overlook the fact that headstones are also governed by specific guidelines. Before proceeding with the placement of a headstone at the resting place of a beloved individual, it is crucial to reach out to the cemetery administration. They can provide essential information regarding material restrictions, size constraints, and acceptable headstone types. In this comprehensive guide, we will outline the key inquiries to make when engaging with cemetery staff, discuss the necessary paperwork, your consumer rights, and address common misconceptions and myths in this context.

To initiate any order, a 50% deposit is mandatory prior to commencing the work. The remaining balance must be settled one week before the scheduled installation or shipping date.

Our installation services are exclusively available within an 80-mile radius of Spring Hope, NC. For orders falling outside this radius, we offer shipping as an alternative option.